The Student Journey › Stage 1 of 6
Arrival
Choosing & Onboarding
What students expect before they start, and how clearly the institution sets them up.
7.5 / 10 ▲ rising stage mean across 5 topics
The moment: Students arrive optimistic. Where communication is clear, expectations and reality stay aligned; where it is not, the gap opens here first.
Topics in this stage
Administrative Processes & Support 8.1 ▼ Family Support & Expectations 8.0 - Prior Knowledge & Preparedness 7.8 - Communication & Information 7.5 ▲ Expectations vs. Reality 7.5 ▼