The Framework › Academic
Administrative Processes & Support
Distribution of responses
How institutions vary
What we ask
“Administrative processes are clear and helpful.”
What students say, and why
Exam logistics: missing information and everything packed into one week.
"If exams weren’t all packed in the same week, I’d feel calmer."
"I haven’t been told anything about the coming exams, timing or scope."
The daily run holds together even when planning slips.
"I’ve got a handle on the daily teaching."
Representative, de-identified comments from the lowest- and highest-scoring responses, translated where needed.
Related insights
How we measure it
This is the topic-level average across its subtopics, on a 0-10 scale (higher is better), so an individual subtopic can score higher or lower than the topic shown here. Figures are scored responses from the last 12 months, mapped to the 2026 framework via the canonical question mapping; the cross-2020 figure on the Index uses the full response base. Movement compares the most recent six months with the prior six. Distribution bands: 0-4, >4-<8, 8-10. Cross-institution aggregate; no single institution identified; minimum group size applied.
Read the State of the Student Experience 2026
Our annual report: what three million student datapoints reveal about wellbeing, teaching and belonging, and what actually moves recommendation and retention. Free, for a work email.